First of all thank you for buying our product. We appreciate it very much, but more important for us is to help you fix your issues. If you are happy with our product then we have accomplished our job perfectly. We are aware that like we do you are running your business and you have right to get your job in time.
For this instance we should let you know that we are living in (GMT+02:00) Athens, Bucharest, Istanbul timezone and times between 3:00 am - 11:00 am tickets may be delayed. Delayed tickets does not mean that they wont get an answer. But hey, we are human beings and we need to rest to fill up our energy like you do :)
Thanks for you understanding.